The Bothe family with their new Avalanche and salesperson Kent Pyscher.


Customer Ross Kramer in his new Cruze with salesperson Shaun Carter.



Ray Kirkland Jr. with his customer Christine and her new Impala!


Kent Pyscher with customer Brian Stadler & family in front of their new Silverado!



Customer Tori getting the keys to her new Aveo from Manager Mark Leonard. Also pictured: Joe Garcia & Lance Price.


Customer Louis & his brand new Malibu with Salesperson Bob Wainwright.

Customer Arian Perez & her husband with their salesperson Jeff Myers in front of her new Kia Sportage!


Customer Mary with her new Sonic and salesperson Shaun Carter.

Billy Miller getting the keys to his new HHR from Sales Consultant Marilyn Horstman.

Chevrolet Sales Testimonials

"In 50 years of car buying we have never had better customer service experience than we got from Bob Wainwright. Bob exceeded every expectation we had. Bob is a valuable member of your organization. We will most definitely send friends to your dealership."

Customer: Don & Betty Grinwis
Midland, MI
Salesperson: Bob Wainwright

"Hi Marilyn,


"Dear Mr. Draper,
  
On Friday January 27, 20112 I had the privilege to pick up a 2012 Chevrolet Equinox from your dealership. I just wanted to share with you what a positive experience this purchase was.

When I began looking for a new vehicle in mid-January, I researched as much information as I could find about various vehicles in the category which I desired. I visited several dealerships in the area and also test drive vehicles that I was interested in buying.

When I visited Draper's I was so impressed with the entire process from visiting the showroom on a cold snowy day to the final purchase. On my initial visit, you sales staff greeted me at the door and were genuinely concerned that I had a pleasant experience. In visiting other dealerships I was not always welcomes in this manner. I am not sure if it was because I am a female making the purchase or the fact that I would be arrangements for my own financing. My salesman, Darrell Ninberg, is to be commended on his knowledge and professionalism during the buying process. Mr. Ninberg did not stop at just selling me a vehicle, he went out of his way to make sure all areas were covered in explaining the many gadgets on the Equinox to following up with a phone call two weeks later to see if I had any questions.

It was such a great experience that I would not hesitate to recommend your dealership and sales staff to any of my friends.

Sincerely,
Kathryn Spillers"
Saginaw, MI
Salesperson: Darrell Ninberg


"Ray,
    Thank you for the 2012 Chevy Cruze. Your kindness & knowledge was very much appreciated. "Word of mouth" goes a long way!"

Customer: Melissa Schultz
Saginaw, MI
Salesperson: Ray Kirkland Jr.


"Thank you for helping us arrange a surprise for our nephew Joey with a great car from Draper Chevrolet. You were patient and cordial helping us work out all the long-distance details. You made it very easy for us. The big bow on the hood of the car was the perfect touch! So from Texas to Draper Chevrolet in Saginaw, THANKS YA'LL!"

LaVone & Rick
Texas
Salesperson: Randy Kropp

"Thank You, Marilyn.  Glad you were my sales person. You have a wonderful personality. My ex even complimented you on your demure. It's hard to find real people.  Thank You again."
 
    Kathy
    Alger, MI
    Salesperson: Marilyn Horstman


"I was completely satisfied with how Ray treated me"
  
    Arnif
    Saginaw, MI
    Salesperson: Ray Kirkland Jr.

"Bob,
    We just wanted to thank you for all of your help in buying our new Traverse. You went out of your way to make sure we were happy and knowledgeable about the car we bought. We love it, our girls love it, and we look forward to summer when we can take road trips. Thanks again for all of the help you provided us! We will be back for that pick-up truck!"

    Robert & Heather
    Saginaw, MI
    Salesperson: Bob Wainwright

"Please be assured that I feel very blessed by your attention & efforts, giving above & beyond. It doesn't go unnoticed!"

    Renalie
    Midland, MI
    Salesperson: Ray Kirkland Jr.
   

"Continued excellent customer service by Bob Wainwright who goes above and beyond to meet our needs. We have bought several vehicles over the years from Bob and we can TRUST we are in good hands. He is the reason we continue to buy vehicles at Draper Chevrolet."

    Mary
    Bay City, MI
    Salesperson: Bob Wainwright

"It is a pleasure doing business with Drapers"
   
    Deborah
    Saginaw, MI
    Salesperson: Ray Kirkland Jr.

"Bob worked with me through email to determine exactly what I wanted in a vehicle and was willing to bring in a specific vehicle just for me. It was exactly what I was looking for! The team worked effectively to finalize all the paperwork the same day and I was able to drive off the lot with my new 4Runner! I will never buy a vehicle from anyone buy Bob Wainwright. He is Honest, knowledgeable, and responsive."
   
    Tiffany
    Midland, MI
    Salesperson: Bob Wainwright

"My sales consultant, Bob, is excellent. I have purchased or leased 5 brand new vehicles and Draper is the only dealership I have purchased from more than once. I will ALWAYS give them to match any other dealership's offer in the future. I have been recommending Draper and Bob since my first purchase in 2007. This dealership should be considered the gold standard of Chevy! Their service department is great as well. I also met owner, Rob Draper, and he made sure I was taken care of. way to lead by example. Thank you Draper Chevrolet and staff!"

    Matt
    Bay City, MI
    Salesperson: Bob Wainwright

"Ray,
    We thank you for all of your help helping us to find the gray car that we wanted. You were great to work with and we appreciate everything you did."

    Darryl & Sue
    Bay City, MI
    Salesperson: Ray Kirkland Jr.

"Absolutely Top-Notch Dealership!! My salesperson, Bob Wainwright, was very accommodating and helpful and I felt he was being honest- which for me is of paramount importance. I have been bragging about him to family and friends and would definitely refer others to him and the dealership. Thank you."

    Mary Kay
    Bay City, MI
    Salesperson: Bob Wainwright

"Ray,
    I am so grateful for your honesty and integrity!"

    Mechelle
    Saginaw, MI
    Salesperson: Ray Kirkland Jr.

Service, Parts & Body Shop Testimonials

An exerp from a letter to General Motors from one of our customers:

"My wife & I are highly pleased, at this point, with Draper Chevrolet and their staff. As we have been GM (mostly Chevy) customers for the better part of our driving years, you can thank Draper's for their part in keeping us with GM! In the past 3-4 years our Chevrolet experiences have led to our consideration of leaving GM! We purchased an Aveo from Graff Chevrolet (Sandusky, MI) and have regretted it ever since. The service from Graff's has been unforgivable, to say the very least. We sent letters to both Graff's and your division of customer service. We never received a response from either of you... Then, to top it all off, the transmission failed in our Saturn. Draper's was in a difficult position; one that they had no responsibility in. They showed great understanding and much professionalism. We can truly say that is it wasn't for all the staff at Draper's, we wouldn't be driving your Equinox today.
We certainly hope that they receive their due recognition for this accomplishment!"

William & Tamara Pearson
Deckerville, MI
Salesperson: Bob Wainwright
Customer Service Advisor: Renee Crosby


"To the Staff @ Draper,
    I just want to take a moment to send a sincere "Thank You" to your entire service staff. I brought my car in on a very busy day & without an appointment as my "check engine" light came on the night before. I knew because of the unusually hot weather that you would be busy, but you were able to accommodate me anyways.
    Sasha Stikeleather, my service consultant, was very kind & took care of me in every way possible, even offering me a ride home to Bay City (which I was very grateful for) via the Courtesy Van. The van driver (Duane) was very nice. I have never felt comfortable going to any auto place because I've never felt treated with respect. Your place has changed that for me. Your company is the first company I have ever dealt with (auto or otherwise) that actually stands by ( & lives it!) their "Excellent Customer Service"!
    You provide impeccable customer service that is genuine, honest & true! You should be proud of your staff & I cannot thank you enough for taking care of me & my car. I will definitely recommend you to everyone I know & you will certainly be seeing me back in the future as a repeat customer!"
   

    Lisa
    Bay City, MI
    Service Advisor: Sasha Stikeleather

"Excellent resolution to and unexpected problem!"

Edith
Saginaw, MI
Service Advisor: Melissa McNally

"Thank you for all your quick and friendly help!"

Heather
Saginaw, MI
Service Advisor: Lesley Lopez

"I am pleased with everyone's attitudes when I have been here for service. I will be coming back next time I'm in the market for a new vehicle."

Robert
Bay City, MI
Service Advisor: Sasha Stikeleather